Challenge
Key PLM Application Performance Issues
Constant performance issues affecting all users at random times, impacting their ability to deliver projects and meet engineering and business roadmaps.
Solution
Utilising existing tooling, our experts realigned them to provide better visibility of the application behaviour and operational dependencies mapped to the user profiles. Enabling us to quickly identify key issues that in isolation were survivable but together would create the symptoms reported.
Result/Benefit
Resolved major issues that had been going on for 9 months resulting in senior management frustrations. Improved efficiency and file handling for engineering drawings and updates. Ensuring workflow freshness availability on demand. Reduction in trouble tickets and improvement in user experience.
